Terms of service

Terms of Service for Little Kitty, Big City Online Store

A. Business Hours

The Little Kitty Big City support team operates Monday to Friday from 9am to 5pm Pacific Standard Time.

B. Delivery

1. When will I get my order?
Orders typically take 3–7 days to fulfill, after which they are shipped. 
Shipping times vary by location:
  • USA: 3–4 business days
  • Europe: 6–8 business days
  • Australia: 2–14 business days
  • Japan: 4–8 business days
  • International: 10–20 business days
2. Where will my order ship from?
As of October 2025, all orders are fulfilled from White Squirrel's fulfillment center in Everett, Washington USA.



3. Will I be charged customs fees?
For our international customers, please be aware that orders shipped outside of our primary distribution region (i.e. the United States) may be subject to customs duties, taxes, and fees imposed by your country’s customs authorities. These fees are not included in your purchase total and are the sole responsibility of the recipient. Customs charges are determined by your local customs office based on factors like the value, contents, and classification of the items in your order.

We strongly recommend contacting your country’s customs office or visiting their official website to obtain specific information regarding any potential fees prior to completing your purchase. This will help you understand any additional costs and avoid unexpected charges. Please note that we cannot predict or control customs fees, nor can we be held responsible for any delays due to customs processing.
By placing an international order, you acknowledge and agree to these terms regarding customs duties and fees.



4. What if my order is delayed?
If you haven’t received your order yet, please:
  1. Double-check your shipping confirmation email for address accuracy.
  2. Check with your local post office, or contact the shipping carrier.
  3. Ask neighbors if the package was left with them.
If the address was correct and the package isn’t at the post office or with neighbors, contact us with your order number. If there was an address error, we can resend your order, but shipping will be at your cost.



C. Orders

1. How do I track my order? 
A tracking link will be sent via email when your order ships. For further tracking questions, please reach out via the contact form.



3. What if I receive a damaged or incorrect product?
We’re sorry if your order arrives incorrect or damaged. Please contact us within one week of delivery, including photos, your order number, and other relevant details, so we can resolve the issue promptly.

4. Can I cancel my shipped order? 
Once an order has been placed, the information is shared with our fulfillment team. If any changes need to be made, they must be shared with us via contact form within 24 hours. Orders that have shipped cannot be canceled.



E. Returns

1. What is your return policy?
We do not offer returns or exchanges. If there's an issue with your order, please contact us.

2. Do you offer refunds?
Refunds are only issued for damaged or incorrect items. Contact us with photos if this applies, and we’ll resolve it.

3. Can I exchange an item for a different size or color?
We do not offer exchanges. Refer to our sizing charts for guidance. If an item is mislabeled, contact us within one week of receipt with your order number and photos, and we’ll send a replacement or issue a refund.


F. Discounts & Promotions Policy

  1. Promotions and Discount Codes are issued and valid for a limited time.
  2. Codes and promotions that are applied after their expiration time are not valid for use and will not be honored.
  3. Double Dagger Studio reserves the right to address issues that arise around the use of discount codes on a case by case basis. If you feel your discount code should have worked please contact us.

G. Discount Code Rules

  1. You may only use one code per transaction.
  2. Discounts will have limitations to the items they apply to explicitly listed or otherwise
  3. You cannot combine Discounts.

H. Discount and Promotion FAQs

Q: I bought an item and it went on sale at a later date. May I have a refund on the difference?
A: No. Discounts are only valid during the time they are available. 

Q: I bought an item at a discount and it became further discounter later. May I have a refund on the difference?
A: No. Discounts are only valid during the time they are available.

Q: I have a discount code or promotion and its not working with another discount code or promotion.  Can I have both?
A: No. Promotions generally do not stack and should not stack.  




I. Anti-bullying & verbal abuse policy.

We are dedicated to fostering a respectful and safe environment for our customer service team. We have a zero-tolerance policy for any form of bullying or verbal abuse toward our staff. If a customer displays abusive behavior, we reserve the right to cancel any open orders and restrict future purchases from them. This policy helps ensure that our team can provide excellent service in a positive atmosphere, free from harassment. We value respectful interactions and are committed to a supportive experience for both our team and our customers.

J. Intellectual Property & Copyright

All content available on the Little Kitty Big City online store, including but not limited to text, graphics, logos, images, audio clips, video content, data compilations, and software, is the property of Double Dagger Studio, LLC or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. This includes original product designs, branding elements, and all visual and textual content unique to our site.



1. Usage of Our Content
The content provided on this site is solely for personal, non-commercial use. Any redistribution, reproduction, modification, transmission, or commercial use of any material on this website without explicit written permission from Double Dagger Studio, LLC is strictly prohibited.



2. Protection of Our Brand
All trademarks, logos, and trade names of Little Kitty Big City, whether registered or unregistered, may not be used in connection with any product or service that does not belong to Double Dagger Studio, LLC, in any manner that could cause confusion among customers, or in any manner that disparages or discredits the brand.



3. Reporting Intellectual Property Concerns
If you believe that your work has been copied in a way that constitutes copyright infringement or that your intellectual property rights have been otherwise violated, please contact us at store@doubledaggerstudio.com, and we will promptly investigate your concerns.